Participatory Development of a Performance Measurement and Management System

Bernd Kleindienst, Hubert Biedermann

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Performance measurement and management (PMM) offers organizations numerous benefits. However, such systems can rarely exploit their full potential in practice. The implementation of a PMM system causes a substantial change of the organization. By considering change management and involving employees in the development process, the chances of a success of the PMM initiative can be increased. This paper introduces a participatory model for developing a customized PMM system. The model includes several tools, which enable the organization to involve their employees in the development process and increase the understanding of the system. Thereby, commitment towards PMM can be enhanced.
Original languageEnglish
Title of host publicationMOTSP 2016
Subtitle of host publication8th International Scientific Conference - Management of Technology Step to Sustainable Production
EditorsPredrag Cosic, Gordana Baric, Goran Dukic, Mario Lesar
Place of PublicationZagreb
PublisherCroatian Association for PLM
Number of pages8
Publication statusPublished - 1 Jun 2016

Cite this