Analyse der IT Infrastructure Library als Methode zur Messung und Erhöhung der Anlagenverfügbarkeit bei Knapp Systemintegration GmbH

Translated title of the contribution: Analysis of ITIL as a method for measurement and increase of equipment availability at Knapp System Integration GmbH

Stefan Kassecker

Research output: ThesisMaster's Thesis

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Abstract

This master thesis deals with the subjects IT Service Management and equipment availability within the company Knapp System Integration GmbH. The aim of this thesis is to analyse the as-is situation of existing processes to the framework ITIL within the company. As a further step possibilities are shown to adjust and adapt these processes regarding ITIL. In the course of this analysis ways are searched to integrate methods which are able to measure and subsequently increase the factor equipment availability of supervised customer plants via IT Service Management. Therefore the terms IT Service Management and equipment availability are discussed in detail in the theoretical part. Established standards and alternatives are presented. After that the analysis and the implementation of the processes within the defined goals follow in the practical part. Furthermore, a model based on ITIL backgrounds and the key figure Overall Equipment Effectiveness is developed to enable the measurement and increase of equipment availability. Finally, the results are to be summarised and recommendations for implementation are mapped out.
Translated title of the contributionAnalysis of ITIL as a method for measurement and increase of equipment availability at Knapp System Integration GmbH
Original languageGerman
QualificationDipl.-Ing.
Supervisors/Advisors
  • Rainer, Christian, Co-Supervisor (internal)
  • Biedermann, Hubert, Supervisor (internal)
  • Poetsch, Thomas, Supervisor (external), External person
Award date17 Dec 2010
Publication statusPublished - 2010

Bibliographical note

embargoed until 12-08-2012

Keywords

  • ITIL Anlagenverfügbarkeit OEE IT-Service Management ISO 20000 TOGAF COBIT
  • ITIL equipment availability Overall Equipment Effectiveness OEE TOGAF ISO 20000 COBIT

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